Last December I moved from Dialog to Mobitel and bought Mobile Broadband connection. I didn’t realise that I’m making a grave mistake till I brought the modem home. From the day I bought the connection, it sucks.
It’s been almost 8 months ever since I bought the connection and I have a damn one year commitment with Mobitel. They really don’t give a damn about their customers.
I’ve been calling their customer care ever since and the guy answering the call always try to be a smart ass by saying “Sir, You need re-plug the modem” or “NO NO NO Sir! You should not start the mobile partner application manually, let’s restart your machine”. God what nonsense is this?? I’ve studied an IT degree and these people are trying to teach me how to plug the modem when they don’t have a good answer.
Lastly, I launched a complain and there were no response about it. As I remember when u lodges a complaint you’ll be given a tracking number but for Mobitel they don’t have such system because they can’t cheat their customers if they have system.
And I happen to have called Mobitel CC and nagged the guy and he told me, “Sir, they have found the root cause”. Yeah they have found the root cause after 8 fucking months. “Mmmm… Sir there is heavy network congestion in your area”, damn what nonsense even I know that. I don’t have to lodge a complaint to know that there is a heavy congestion.
I have no idea whether Mobitel will ever change or their customer care agents will ever learn to talk with the clients. I have another 3 damn months with Mobitel. I can’t wait to finish the contract with these cheaters who kept on cheating me for last 8 months.
If you are considering buying Mobile Broadband, please dear sisters and brothers DON’T BUY MOBITEL BROADBAND. They are bunch of CHEATERS, who have cheated me for last 8 months. They’ll NOT hesitate to cheat you also.
Following are the two common Error you’d get when you try to connect
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Harini Sirsena says
I don’t know about Mobitel but SLT customer services are terrible. Very few companies in Sri Lanka provide good customer service where the customer care executives respect and value the customer.
I would rather pay a little bit more for a product/service from a company that values it’s customers than buy from one that just doesn’t care.
ps. you might want to partially sensor the bad words;)
emigrant says
hi,
i use mobitel broadband and i don’t have any problems when i use it with linux. but as u said iv experienced the problem in windows. but luckily i use windows only once in a blue moon. you being an IT graduate should migrate to linux :p
other than that i don’t have a big problem with mobitel, they are better than SLT broadband speedwise. nevertheless im hoping for the day airtell brings 3g outside Col area.
jdgoal14 says
I use mobitel broadband and it works great for me. The signal strength is good and get good speeds even when i outstation.
Don’t know about their customer service though, haven’t had an issue yet.
rizly mubarak says
i want buy a new brodband connection minuwangoda galoluwa.i need 3g connection. now using dialog but very slow alwys dropping.i want u connection cost and montly connection fee
John says
Horrible connections. Constantly disconnects making online work almost impossible. Downloading speed substantially reduced from last year (2009) when I first bought the modem. RECOMMENDATION: do not get.
Sanda says
Mobitel has a Major problem in their network for the last 3 months or so. They are either not able to isolate it or waiting for funds to do an upgrade. So do not go for Mobitel till this is sorted. Now I do nto know how other networks are faring ? How is Dialog and Airtel ? Are they slow as well ?
Sanda says
I should tell all that good old ADSL is very much better than Mobile Broadband these days as there is not contention for bandwidth over the last mile. If the core has sufficient bandwidth then ADSL is humming.
prabath says
I used Mobitel Broad Band connection. Last Octomber I have made a complain to Mobitel customer care becourse of my internet connection was so slow. they told me they will do a hardware updation on tour. but still today my internet connection is worst case. the download speed is 15bytes per second. even google.com also not loaded. They were never care about the customers. This is happon on Nugegoda Thalapathpitiya area at 6 to 12 pm. but rest of the time download speed goes upto 15kbytes per second. I think this is the maximum speed they can achieve. I got several screen shots with time speed. near future I’ll upload it to facebook.
John says
I also have a mobitel broadband dongle, I have complained more than 50 times as there is little or no connection.
After months of usless service I got the truth from a member of mobitel staff.
There is no antenna in your area (zone 2 milennium city, athurugiria) so you won’t get a connection, he also told me that mobitel are selling the 1 year package knowing they are cheating. Sri Lanka is one of the few places left where you can openly cheat. Surely they can’t sell a service that does not exist, can they?
Prasad says
I have the same bad experience with Mobitel. It is very slow and gets disconnected very often. who is a better service provider in Sri Lanka?
K. Ramananandan says
I have a Huawei Ideos S7 tablet. I use Opera Mini browser to read Thamizh websites. But I can’t read or write in Thamizh. What is correct Thamizh font I must use. I am on Android 2.1.
Thanks
Anushka says
if you see most of people saying that mobitel is a good broadband provider and no problems at all, that meas these guys works for mobitel, that is why they saying good things about mobitel.overall mobitel connections are ok if you use off peek tims (after 12am)but in the peek time not good in the day time they are terrible, dialog and airtell also the same but i prefer to use Dialog in peek time because even in peek time you can download files with 60kbps.i have seen mobitel connections goes to 9kbps in peek times.
Ranga Baminiwatte says
I’m also using mobitel mobile broadband but it’s
very slow these days.I think etisalat is the most better ISP.I’m hope to change my ISP into etisalat.What do you prefer ?
Dileep says
I share the same fate as you. Once these idiots charged me for data while on roaming, when all data connections were closed. Lodged a complaint but these morons never got back. Pain in the ass, these sri lankan mobile providers.
Kiyamudeen says
I can partly agree. I’ve been using a Mobitel Upahara 2GB connection for about 6 months. I don’t use Mobile Partner, as I don’t use a dongle. I prefer to insert the sim card into my smartphone and connect it to the PC and connect from there. And yes, Mobitel DOES suck! I’ve never gotten 3G from Mobitel (my phone supports 3G, though!), and most of the time it’s GPRS. In Colombo, it’s mostly HSDPA, though, but Mobitel doesn’t give it’s promised 1Mbps up/downlink speed. instead it’s a very annoying .5Mbps!
Machang says
I have been using mobitel 8GB package for about 1 year and 9 months,the speed was ok till last week,
This week I shifted to a new house and the connection is extreme slow now.It takes ages to load pages,rarely the google chat connects and goes off quickly.It took about 3 minutes to load this page.
Interesting thing here is my new house not far away from the old one,it’s about 500 meter difference.:-)
Time to find a better alternative.
rasith says
Most terrible & sucking broad band is mobitel
Sachinthana says
I use mobitel broadbrand which says for 50GB pay 1299 and with taxes 1500. So i bought it. Now bills are coming saying its 1600. When i asked some invisible taxes have increased. Then i said I wanna cancel then they told me sorry you cant because our agreement is for 2years you have to pay for it. But Now I m trapped. Even they dont send our bills on time but disconnect as soon as they can. They exploit their customers. Our country has no laws to protect poor people but the rich n their companies to get richer.