Yesterday I found that my Dialog Mobile Broadband’s down speed has gone down to 50 KBps. Most probably I have reached the 5 GB limit. I want to check out how much I have downloaded so far, so I called the Dialog Mobile Broadband Technical support (which you can found on USB modem’s cover) and they have no idea how to find it. A guy over there told me that, I need to check it in My Dialog.
I went to My Dialog but still there is no such thing. Then he suggested me to call their customer care at 0777 678678. I called them and there was a lady answered and she doesn’t know what I’m speaking of. Gradually she hang up the phone to escape from me.
I didn’t quite I called the customer care again and someone else answered this time. That person asked me to check it out in the Modem Software. If you switch the machines then the modem software will not count the download that you made in the previous computer. I was keep on asking that person and that person was giving me several ideas to check out the limit, but we never be able to find it.
I’m just wondering there are anyone knows how to check how much I have downloaded?
I’m fed-up with Dialog customer care and Dialog keeps new people in their front end, who has no knowledge on products. What happened to the old customer care personals? Do they switch to Airtel?
Subscribe to our mailing list
Subscribe to our mailing list and receive a free udpates
Bhanuka Bodaragama says
Machan, join the club!
Same thing happened to me. It was a waste of time to call here and there to get some information. Even I was wondering what the hell has happend to dialog.
finally I complained to Technical on 0777886886. Finally they came to Negombo to check the coverage. Try to talking to them.
All the best! lol
Mayooresan says
@Bhanuka
Macho, above all today I talked to them and they told me that I have reached the limit 5 GB that why my connection speed gone down lu (Finally they found it)
If I to pay 100/= per day and get the speed back till the end of the billing cycle then either I have to send them a fax or I should visit the nearest arcade.
I often wonder whether Dialog is a communication provider or Sri Lankan Postal Department.
CeeVee says
ya so true i still cant find a way to check the usage via net. that vodafone application wont help me as i am using ubuntu.customer care unit has no idea what so ever.that 100/= we cant pay on line or via sms we have to go to an Dialog arcade.that will cost you more than go to a netcafe. i cant trust their usage counters.
Mayooresan says
@CeeVee
Its really irritating when they say such stupid answers. May be itz a sign of Down fall of this great telecommunication company ever of SRi Lanka.
Stieve says
Hay yo you must work with your English man. You have made serious grammar mistakes!! It maybe you are not an English native but if you have trouble with English write with your own language. You Colombe people make foreigners like us laugh…!
Mayooresan says
@Stieve
Colombe??? you mean colombo?
Ok, I’ll come to your point, There is nothing to laugh. Language is a medium of communication, if I can convey my message to my readers then thatz more than enough for me.
btw I don’t have much money to proof read, why don’t you become a volunteer proof reader for my site. You don’t hav to laugh after wards???
ASIF says
i went for dialog walking interview at WTC and i was throught too all interview’s and they told me they will call me after a week … but no 1 called me till now but a received a letter from them saying that its difficult for them to select me … guys be alert in your near future if u guys head to dialog interview pls pls try to grt ur job immediatly ……
Kushan says
Yesterday I was going to the Kurunegala Arcade.as some problem with my Mobile Broadband Device(Dongle).they be came kind change my device to new one Dialog Costumer care is best
Mayooresan says
@Kushan
Happy to hear that those people are acting in a good manner. We’ll wait and see.
infas says
guys in other countries dnt hv dis limits,,only dis fucking dialog hs it..even thy dnt update payments correctly..v hv to call them and v hv to say to update..shitty network
B.M.Jeyaseelan says
I have lost my phone (c902 sony erricssion) what can I do to stop the fucnction of my phone.
EMI no:8632027
Vikum says
This is a warning for any potential subscribers
of Dialog TV. They show the same set of programs over and over again. In any given channel, say “Discovery” or “NGC”, same program is telecast sometimes over 30 or 40 times within a few months. Add to this are the too frequent and very long commercial breaks. Every 10 or 12 minutes there will be a commercial break (Indian ads) taking 7 or 8 minutes.
Currently, Im only putting up with it because of the Buddhist channel. The moment i find an alternative way of receiving the said channel Im getting rid of the DTV.
Channa says
Horrible & disaster service ever happens to me in DIALOGUE GSM
I brought dialogue broad band connection in colpretty branch after I brought the connection reception girl told me it will be activated after 4hrs time I was waiting 4 hrs to see my Internet is working.after 4 hours it did not activated so I called customer service 77678678 technical support team a girl answeard I have the name but not publish (A) she asked all my details nearly 5 mnts keeping me hold,finally she said it will be activated after another 4 hours time then waited another 4 hours same thing happened did not activated called the same number again had to go through the same hazzle when the 3rd person answer the phone he is asking complain number I said she did not gave me any number then he was blaming to the other person how ever he took same amount of time to log the complain then he gave me the complain number and he said nxt time when I called plz tell complain no so that they can trace the problem easily however it will be activated another 4 hrs time 4th representative was appologising 10 out of 5 words still did not recovering the problem still have to pay everything from me 4th representative got my number to call and follow it up till now nobody called me and it’s a third day I still don’t have Internet when I buy the dongle one lady was yelling the reception lady regarding the same issue..such most repeauted company unprofessionals are dealing and has long way to go …long dialogue GSM..
Mr. cool says
TERRIBLE SERVICE DIALOG-SRILANKA
Guest: Mobille b band
System: Connection established.
System: Initiating Call, Please Wait.
System: Connecting… An agent will be with you shortly.
System: Welcome to Dialog Telekom online customer support
Guest: hello
Chrshmal: Ayubowan! This is Chryshmal. How may I assist you?
Guest: yesterday I activated 100 pkg with prepaid broad band
Chrshmal: Okay.
Guest: but I used only abbout 30mts or 40
Chrshmal: Okay.
Guest: again today morning I deactivate mob broadband because i need to active GPRS on my phone.
Guest: so whn i try to log in again I can’t for my 100 pkg
Guest: it said again “you re not a mob Broad band user”
Chrshmal: May I have your mobile broadband number?
Guest: 0770000000
Chrshmal: Yes, your Kit broadnad service has been disconnected.
Guest: but 100 pkg valid for 120hours
Guest: how it can be disconnected
Guest: or invalid that is not good
Chrshmal: You have deactivated the service.
Chrshmal: Once you deactivated the service all the remaining time will get deactivated.
Guest: but it’s not expired the pkg
Chrshmal: Now you have to activate a new package .
Guest: but it’s not fair..
Guest: can u make this as a complain and give me a number
Chrshmal: That is the normal procedure
Guest: but as u said the normal procedure is not good for customers
Guest: can u make this as a complain..this disguesting
Guest: make this as a complain please
Chrshmal: Sorry, we cant take this as a complaint.
Chrshmal: Since the service is deactivated from your end.
Guest: But the package not expired
Guest: and I didn’t use
Guest: how can you give valuation for my money explain…
Chrshmal: You have deactivated the service before it get expired.
Chrshmal: Sorry sir we are unable to take this as a complaint.
Guest: I will go for another service provider ..this is dissappointing…
Chrshmal: Sorry for the inconvenience.
Guest: that is not an excuse my friend
Guest: you don”t have answer for my Q ?
Chrshmal: Sir, you have activated the service and you have deactivated it once you deactivate it is gettimg deactivated from the system.
Guest: so y can’t u activate it again..bcoz i didn’t use it
Guest: u may check the system
Chrshmal: No, that is not possible.
Guest: Why ?
Chrshmal: You have to activate a new package.
Guest: who is your manager..?
Chrshmal: What is this regarding sir?
Chrshmal: Is this regarding a complaint?
Guest: yes
Chrshmal: Please refer abelow web link for more details.
Chrshmal: http://www.dialog.lk/support/mobile/service-standards/escalation-process/
Chrshmal: As I’m not receiving any response from you, kindly confirm your online presence.
Chrshmal: I regret to inform you that I may have to terminate the chat session since there is no response
System: Call Disconnected.