Dialog customer care used to be the best customer care in whole Sri Lanka, but today I don’t think they’re no longer entitled to receive any Best Customer Care Support award.
As I have reached 5GB limit in my mobile broad band speed of the dongle has gone down. I went to Dialog Arcade in Bamba near British Council. Today there is a huge crowd and people are rushing in like nothing, may be because of Holiday offers and all.
I’ve been sitting in the bench and wasted more than 30 minutes, and then a guy called me to his counter. I told him my problem and I asked him to restore the speed back for my data connection. That guy went inside and returned after a while and told me “Sir, I can’t get your request as the relevant manager who should approve this request is on annual leave. If you insist I can get the request but it may take around 1 week to process the request”
I was asking “You’re a telecommunication company even though you can’t get the request and transfer to another arcade or something, huh?”
“Sorry sir, I can’t do that”.
WHAT THE FUCK!!!!
Felt like scolding that guy but realized no point of scolding him. The problem is with the top management who has arranged this kind of rigid procedures. They must be having a back-up plan. The manager who went on a annual leave didn’t arranged any back up plan to run the operation while going on a leave.
For god sake, I’m tired of Dialog! If I have a better option around me, then nothing will stop me from switching away from Dialog products.
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