Last December I moved from Dialog to Mobitel and bought Mobile Broadband connection. I didn’t realise that I’m making a grave mistake till I brought the modem home. From the day I bought the connection, it sucks.
It’s been almost 8 months ever since I bought the connection and I have a damn one year commitment with Mobitel. They really don’t give a damn about their customers.
I’ve been calling their customer care ever since and the guy answering the call always try to be a smart ass by saying “Sir, You need re-plug the modem” or “NO NO NO Sir! You should not start the mobile partner application manually, let’s restart your machine”. God what nonsense is this?? I’ve studied an IT degree and these people are trying to teach me how to plug the modem when they don’t have a good answer.
Lastly, I launched a complain and there were no response about it. As I remember when u lodges a complaint you’ll be given a tracking number but for Mobitel they don’t have such system because they can’t cheat their customers if they have system.
And I happen to have called Mobitel CC and nagged the guy and he told me, “Sir, they have found the root cause”. Yeah they have found the root cause after 8 fucking months. “Mmmm… Sir there is heavy network congestion in your area”, damn what nonsense even I know that. I don’t have to lodge a complaint to know that there is a heavy congestion.
I have no idea whether Mobitel will ever change or their customer care agents will ever learn to talk with the clients. I have another 3 damn months with Mobitel. I can’t wait to finish the contract with these cheaters who kept on cheating me for last 8 months.
If you are considering buying Mobile Broadband, please dear sisters and brothers DON’T BUY MOBITEL BROADBAND. They are bunch of CHEATERS, who have cheated me for last 8 months. They’ll NOT hesitate to cheat you also.
Following are the two common Error you’d get when you try to connect
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